When creating an OVMSA document and creating a distribution policy, it is very important to also ensure that you add at least one e-mail address to receive requests for access from members. If no e-mail addresses are added, the member will receive a notification when preparing it to warn that no default address has been set up and the request for access cannot be sent.
In order to do this go to the OVMSA tab in OVID:
On the right hand side of the screen click on the e-mail configuration link:
In the e-mail configuration screen you will be able to enter up to five address of recipients who will receive access requests within your organisation. Once the addresses are added, click on the "Save Configuration button: