Occasionally we receive reports of a #3001 error message on screen when opening or using editor software. A typical example of the error is:
Error: Error #3001
The main cause of the issue is because the editor is attempting to save data to your computer and is being blocked. This is usually due to security software incorrectly labelling the editor as a potential security threat, or an automatic backup application is attempting to create a backup of the same data at the same time and overriding the editor.
If you use an automatic backup facility that backs up your documents to an online location (such as Google Drive backup, Office 365 Backup or iCloud) you may start to encounter this type of error intermittently. To avoid this the best course of action would be to disable the backing up of a specific folder on your computer that is used by the editor to back up inspection data.
In a Windows based computer, browse to your "Documents" folder and open it. You should then see a folder called "OCIMF-Editor". This is the folder that needs to be excluded from being backed up. In most cases you can click on this folder with the right hand mouse button, you should then see an option to disable the back up facility on that folder. Each backup application varies slightly, so it would be worth checking the user guides for the app you are using to see how to make a folder an exception.
If you do not run an auto back up app and also have this error, check the security software you have running on your computer. Again, you will need to make the "OCIMF-Editor" folder an exception to disable scanning by your security software. You would also need to make the OCIMF Editor software itself an exception just to be certain of avoiding the errors re-occurring. Again, security software varies considerably so please check the user guides provided with the software for instructions on how to do this.
If you need any further assistance, please contact the helpdesk at email@example.com.