There are several methods to contact the helpdesk for support with issues on SIRE, OVID and MTIS:
Users can make contact via email, please use the corresponding address doe SIRE, OVID and MTIS:
SIRE - firstname.lastname@example.org
OVID - email@example.com
MTIS - firstname.lastname@example.org
When reporting an issue please do try to provide as much information as possible. If you can please provide any account numbers and usernames you are using at the time an issue occurs, please also if possible provide details of any error messages you see. If you can provide a screenshot that shows the issue you are experiencing that would also be very helpful. The more information that can be provided when an issue is reported can then help us to investigate and resolve your issue as soon as possible.
The Helpdesk is available via telephone between 09.00 and 17.00 Monday to Friday UK time.
Please call: +44 20 3856 7880
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