Troubleshooting guide: Unable to publish OVIQs when the Society classification field is blank

Introduction

This guide explains how to resolve an issue where agents and administrators cannot publish OVIQs because the Society classification field is not populated. It describes why the issue occurs, how to apply the workaround, and how to reduce the chance of it happening again.

Issue description

OVIQs may fail to publish if the Society classification field is empty. In some cases, the publishing process requires this field to contain a value before the questionnaire can be made available. When the field is blank, the system may block publication or return an error.

Signs

Users may see one or more of the following signs:

• The OVIQ does not publish when you select the publish action.
• An error message appears when you save or publish the questionnaire.
• The Society classification field is blank in the OVIQ record.
• The publish action starts, but the OVIQ remains unavailable afterwards.

Why this happens

The issue usually occurs because the publishing workflow expects the Society classification field to contain a valid value. If the field is mandatory in the current configuration, or if a validation rule checks for it during publication, the system will not allow the OVIQ to be published until the field is populated.

Basic troubleshooting steps

Before you use the workaround, confirm the following:

Confirm your access: Make sure you have permission to edit and publish the OVIQ. If you do not have the correct access, ask an administrator to review your role.

Check the record status: Open the OVIQ and confirm it is in a state that allows editing. If the record is locked or read-only, you will need the correct status or access before continuing.

Review required fields: Check whether any other mandatory fields are missing. Resolve those first so you can isolate the Society classification field as the only issue.

Confirm the blocking field: Verify that the Society classification field is the field preventing publication. If another field is also blank, complete that field before retrying.