When updating your ID photograph for your Inspector profile there are a few things to bear in mind.
In this article we'll point out some key requirements and tips to avoid common mistakes that we are sometimes made when attempting to submit an image. The overall guidelines can be viewed when you reach the upload page in your user profile within your SIRE account.
1. File Format - When uploading a file the most common issue we see is that the file fails to upload because it is not the correct file type. Please ensure to create an image file such as a Jpeg, GIF or PNG file. PDF files will fail with an error message and are NOT accepted.
PDF files are often sent in when an image has been created using a scanner. Frequently by default scanner software automatically scans images and documents as pdf files. Before scanning please check your scanners software settings and ensure the document type is set to a Jpeg, GIF or PNG format. If set to save as a PDF, please update the scanners software settings to save as an appropriate file type.
2. Image Cropping - Also when scanning a picture, please also ensure that once the image has scanned successfully that the image is cropped correctly without a large border. Images are rejected because they have a large scanned area of white surrounding a very small picture. This means the image will be too small to visible on your ID Card. Please ensure any white borders even if fairly small are removed.
3. Image Resolution - When either scanning or taking a picture using your own camera, please ensure that the overall image quality is of a reasonably high standard. Usually an image that is 300 dpi or greater is sufficient.
4. Sending Photographs by post - Please note that it is not possible to send your photograph to OCIMF by post. New images must be uploaded via the SIRE website.
As well as the technical quality of the image please also bear in mind the guidelines regarding the actual image itself. Please stick to these as closely as possible. We have seen a few images that were rejected for simple reasons such as:
1. Wearing sunglasses or unauthorised headgear - The image needs to have your full face in shot and must have your eyes uncovered and open. These images are used for identification purposes so must show your full facial features.
2. Excessive shadows - If you or a friend/relative are taking the photograph, please ensure that you are in a well lit area and ensure there are no excessive shadows over your face. If you have light that is stronger on one aide of the image you can produce shadows that can make your facial features harder to see. Please bear this in mind when choosing a location to take an image and if using a phone/digital camera, always check the images immediately after taking them to ensure they are of sufficient quality.
3. Background - Please be mindful of the location of your picture. Aim to use a plain, single, light coloured background. In front of an internal wall or door is often the best place. Distracting backgrounds and strong dark colours are best avoided. We have seen examples taken outdoors with backgrounds such as building sites with other people in shot and selfies in public places which were rejected.
If you are experiencing difficulties in uploading your image, please do contact SIRE Support at firstname.lastname@example.org and we will be happy to assist.