If you are conducting a SIRE 2.0 inspection on your tablet and find you are unable to validate or submit the report, the diagnostic data from your tablet allows OCIMF Support to investigate and help recover your inspection data. Please follow the steps below.

How to send your tablet diagnostic data

1. Continue with your inspection as normal.
2. Open the "Send data to OCIMF Support" dialog by tapping the diagnostic icon.
3. Select "Yes" to send the diagnostic data to OCIMF Support. This data assists with further investigation.
4. For full guidance on locating and sending diagnostic data, see the SIRE 2.0 v1.5.0 Tablet Release Guidance article.
5. This create a set of packaged data that will be sent to OCIMF the next time an active internet connection is detected on the tablet device.

Related article: SIRE 2.0 v1.5.0 Tablet Release Guidance - https://support.ocimf.org/hc/en-gb/articles/21610638061469-SIRE-2-0-v1-5-0-Tablet-Release-Guidance

If you still cannot validate or submit

If you reach the end of your inspection and are still unable to validate or submit, send the diagnostic data again using the same steps above.

Once you have completed the inspection and sent the diagnostic data, please create or respond to your support ticket so that a support agent can assist in recovering the data. You can create a support ticket by emailing (support@ocimf.org)

What happens next

A support agent will review the diagnostic data you have sent and work with you to recover your inspection. If you have any other queries, please contact OCIMF Support.